Shipping Policy

Please read below for more information about our shipping policies:

Shipping address

Please make sure that you have provided the correct and current address for shipping and delivery. If there is any change in address needed, please contact us within 1 calendar day of the order booking.

Shipping time

1) The warehouse may take 7-12 business days to process your order (unless other specified) once received, as each of our products are made to order. You will receive a tracking information once your order has been shipped.

2) The delivery time is anywhere between 7-10 business days once shipped from our facility. Please note that delivery times may vary depending on your location. In most cases, your order will be delivered within the estimated time of delivery. However, we cannot guarantee delivery times for international orders due to customs and other factors outside of our control. Please refer to the tracking information for the most up to date delivery date. As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

Issues regarding delivery

If your package has not been delivered and your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 3 working days of the delivered date.